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Effective Date: 08/24/24

At The Gartden LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Return Eligibility

• Time Frame: You can return most items within 30 days from the date of delivery.
• Condition: Items must be unused, unopened in their original condition, and with all original packaging and tags attached.
• Non-Returnable Items: The following items are non-returnable: [e.g., perishable goods, custom-made items, intimate apparel, gift cards, etc.]. Please check the product description for details.

2. How to Return an Item

1. Request a Return: To start a return, please contact our customer service team with your order number and reason for return.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Prepare Your Return: Package the item securely in its original packaging. Include the RMA number and a copy of the original invoice or receipt.
4. Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to an error on our part.

3. Shipping Costs for Returns

• Errors on Our Part: If the return is due to an error we made (e.g., wrong item shipped), we will cover the return shipping costs.
• Customer Choice: For returns due to personal reasons (e.g., change of mind), you are responsible for the return shipping costs.

4. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Refunds: Approved refunds will be processed to the original payment method within 7-10 business days. Note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
• Partial Refunds: If the returned item is not in its original condition, or if parts are missing, we may issue a partial refund.

5. Exchanges

Process: We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• Report Issues: If you receive a damaged or defective item, contact us within 7 days of receipt with a description and photos of the issue.
• Resolution: We will arrange for a replacement or a full refund at no additional cost to you.

7. Contact Us

For questions or further assistance regarding returns and refunds, please contact us at:

• Email: info.thegartden@gmail.com

Thank you for shopping with The Gartden. We appreciate your business and are here to assist you with any concerns.

 

Last Updated: 08/24/24

At The Gartden, we are committed to delivering your orders promptly and securely. Please review our shipping information below to understand our policies and procedures.

1. Shipping Rates and Delivery Times

US Domestic Shipping:

• Standard Shipping: 3-5 business days – $8 or free on orders over $50

International Shipping:

•   Standard International: [e.g., 7-14 business days] – $16.

  
  Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

2. Processing Time

• Order Processing: Orders are typically processed within [1-2] business days. Processing times may be longer during peak seasons or promotional periods.
• Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

3. Shipping Destinations

Ships Worldwide

4. Shipping Carrier

We use USPS for our deliveries. The carrier used will be indicated in your shipping confirmation email.

5. Shipping Issues

• Lost or Stolen Packages: If you believe your package is lost or stolen, please contact us immediately. We will work with the carrier to resolve the issue, but we are not responsible for packages lost after delivery confirmation.
• Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

6. Shipping Restrictions

Certain items may have shipping restrictions due to [e.g., weight, size, hazardous materials]. We will notify you if any items in your order are subject to these restrictions.

7. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at:

• Email: info.thegartden@gmail.com

We appreciate your business and look forward to serving you!